Retail Shipment Terms and Conditions

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Thank you for your interest in our plants! By ordering through our online store, you are agreeing to our retail shipment terms and conditions:

  • Payment is due before an order can be shipped. We invoice through PayPal and, in the case of custom orders, Square. For your information security, we do not take credit card information over the phone.

  • Customers who would like to request overnight or expedited delivery service must request that service prior to finalizing their order.

  • We do not ship plants internationally or to California, Arizona, Hawaii, or Puerto Rico.

  • We do not ship with heat packs unless a heat pack has been purchased at checkout.

  • We do not hold plants. Orders ship on the next available ship date to an area, regardless of local temperatures.

  • We ship out-of-state orders (destinations outside of Florida) on Tuesdays and in-state orders (destinations within Florida) on Wednesdays.

  • We do not offer same-day shipping.

  • We do not guarantee buds or flowers. Plants described as being in sheath, spike, bud, or bloom are in such stages at the time they are listed for sale in our online store. When an order is held for inclement weather, we cannot guarantee its bud/bloom stage at the time of shipment. In addition, while we pack your plants very carefully, the shipping process may affect these stages.

  • All sales made through our online store are final. If you receive the plant you requested safely, we do not accept requests for exchanges or returns.

  • Claims regarding plant quality (e.g. damage from shipment) must be submitted to info@palmerorchids.com within 72 hours of receiving your shipment. Claims submitted outside of this window may not be honored. Plant/package damage must be documented by photo. It is essential that you provide clear images of the damaged plants before altering them in any way (e.g., removing broken foliage). Please reserve the packaging until your claim has been resolved.

COVID-19 UPDATE: Carriers do not reimburse us for damage from COVID-related delays in shipping. (All current delays in shipping are considered COVID-related delays.)

We recognize that such damage is no more your fault than our own. We will always work with our customers to find a mutual and fair resolution to such issues, but please be advised that shipping costs are non-refundable and that a replacement plant may not be available.